Legal
Privacy Policy
Last updated: July 12, 2026
The short version
Customer feedback submitted through a business's QR page is private to that business. TapInsightQR platform administrators can see aggregate usage statistics (response counts, average ratings, account status) but never the written comments customers leave. Customers never need an account, and we don't sell anyone's data.
What we collect from business owners
When you create an account we collect your email address and authentication details (via email/password or Google sign-in). When you set up a business we collect its name, type, and location. When you subscribe to a paid plan, payment is processed by Stripe — we never see or store your card number; we store only your subscription status and plan.
What we collect from customers leaving feedback
A star rating, an optional category, and an optional written comment. No name, no email, no account, no advertising identifiers. Standard technical logs (such as IP addresses) may be processed transiently by our infrastructure providers to deliver the service and prevent abuse.
How feedback is used
Feedback is shown to the owner of the business it was left for — that's the product. We may compute aggregate, non-identifying statistics (for example, total responses across the platform) to operate and improve the service. We do not use written customer comments for advertising, and we do not sell them.
Service providers
We rely on a small set of processors to run TapInsightQR: Supabase (database and authentication), Vercel (hosting), Stripe (payments), Resend (transactional email such as password resets), and Google (optional sign-in). Each receives only the data needed to perform its function.
Data retention and deletion
Business accounts and their feedback are retained while the account is active. If you want your account, your business, or your feedback data deleted, email us and we will remove it. Deleting a business permanently deletes its feedback responses.
Your rights
You may request a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Customers who left feedback anonymously should contact the business they left it with, since we cannot identify which responses are theirs.
Contact
Questions about this policy: noreply@tapinsightqr.com (monitored inbox for privacy requests).